AI Agent Developer – Email & Call Triage Agent (Claude API / MCP) – Phased Build

We’re a fast-growing premium permanent lighting company. Our CEO’s inbox and phone are the company’s main intake, and messages are getting missed. We want a production-grade AI agent system that ensures every email and call gets handled, followed up, and routed to the right person, then scales across our team. Phase 1 (fixed price): CEO inbox Read and sort all incoming email, including AI-generated call summaries from our phone service Classify by type (customer, installer, vendor, admin) and priority Look up customer and job data in GoHighLevel Create a ticket for every message with an owner and due time Draft replies in the CEO’s tone for approval (trained on curated past emails) Daily “nothing missed” sweep and overdue escalation Future phases: Integration with our custom internal software (API/MCP), autonomous replies for routine messages, specialist agents by department, team-wide rollout, weekly learning loop from corrections. Requirements Built on our accounts (cloud, AI provider, GitHub). We own all code and data. Model-agnostic architecture (Claude preferred, swappable) Integrations built as MCP connectors Routing rules, priorities, and tone guide stored in plain-language files we can edit ourselves Full documentation at each milestone Least-privilege access and secure key management Must have Production AI agents shipped (not just chatbots or Zapier flows) Claude API or Agent SDK, MCP, Gmail API / Google Workspace experience GoHighLevel API experience is a strong plus