AI Expert for Process Automation

What You'll Work On You'll work directly with our leadership team to identify and implement AI-powered automation opportunities across three departments. 1. Marketing Automation Automating content creation, repurposing, and distribution across multiple channels. Building AI-powered SEO and content research workflows. Automating marketing reporting, campaign analysis, and performance insights. Streamlining email campaigns, social media, and marketing operations. Connecting existing marketing tools to reduce manual work. 2. Customer Success & Support Automation Analyzing support conversations to identify recurring issues, trends, and product feedback. Building AI-powered internal knowledge assistants. Automating customer onboarding workflows and follow-ups. Identifying at-risk customers through AI-powered analysis. Automating customer feedback collection, categorization, and reporting. Improving support efficiency through AI-assisted responses and workflows. 3. Development & Product Team Automation Automating bug reporting, triaging, categorization, and prioritization. Building workflows that turn customer feedback into structured product requests. Streamlining documentation, QA, and testing processes using AI. Automating engineering status reports and project updates. Integrating AI into existing development workflows to improve engineering productivity. Identifying opportunities to accelerate software delivery while maintaining quality. What We're Looking For You must have hands-on experience building and deploying AI automations in real businesses. Ideally, you have experience with: OpenAI, Claude, Gemini, and other LLMs. n8n, Make, Zapier, or similar automation platforms. AI agents, agentic workflows, and API integrations. Python or JavaScript for custom automation development. Integrating SaaS applications, CRMs, help desks, and development tools. Building reliable, scalable automation workflows with monitoring and error handling. Experience working with B2B SaaS companies is a major plus. What Success Looks Like Within the first 30 days, we'd like you to: Audit our existing processes across Marketing, Customer Success, and Development. Identify and prioritize the highest-impact automation opportunities. Recommend the tools, architecture, and implementation approach. Build and deploy the first 2–3 high-impact automations. Demonstrate measurable results, including time saved, efficiency gains, and reduced manual work. Our goal is to establish a long-term working relationship with someone who continuously identifies and implements new automation opportunities. How to Apply Please answer these questions: What are 2–3 AI automations you've personally built and deployed? Share the business problem, tools used, and measurable results. If you joined a growing B2B SaaS company, what are the first three processes you would investigate for AI automation? What is your preferred technology stack for building reliable AI automations, and why? Are you comfortable owning the entire process, from identifying opportunities to deploying and maintaining solutions? Please include examples of actual automations you've built, preferably with demos, screenshots, or walkthroughs. We're looking for a proactive, technically strong, hands-on builder who can help us become an AI-first organization.