CMS & CRM Developer Needed for Dental Practice Website & AI Automations

We’re a multi-dentist dental practice based in Chicago, looking for an experienced WordPress developer to build a modern website and help automate our patient management process. We have 8 dentists offering general, cosmetic, pediatric, and emergency dental services. Our goal is to create a better online experience for patients while reducing the workload on our front desk. We're looking for someone who can handle both website development and backend integrations, with the potential for ongoing work. What We Need 1. WordPress Website Development ● Modern, professional, mobile-friendly website. ● Service pages, dentist profiles, new patient information, insurance, and contact pages. ● Online booking, call, and text buttons. ● Fast-loading, accessible, and easy for our staff to manage. ● Chicago-focused local SEO. 2. Online Appointment Booking We need a booking system that supports all 8 dentists, allowing patients to select their preferred service, dentist, date, and available time. It should also support appointment confirmations, cancellations, and rescheduling without double bookings. 3. AI Patient Assistant We want an AI chatbot integrated into our website and SMS that can: ● Answer common questions about services, office hours, insurance, and appointments. ● Help patients book, reschedule, or cancel appointments. ● Capture inquiries outside business hours. ● Direct urgent dental inquiries to the appropriate staff member. The assistant must have clear safety restrictions and must not provide medical advice or diagnoses. 4. Workflow Automation We want to automate repetitive administrative tasks, including: ● Appointment reminders and confirmations. ● Digital new patient forms and intake. ● Follow-ups for overdue cleanings and check-ups. ● Waitlist notifications for cancelled appointments. ● Treatment follow-ups and patient reactivation. ● Google review requests. ● Daily booking and lead notifications for staff. Tools such as n8n, Make, or Zapier can be used depending on the requirements. 5. CRM Integration We need a centralized CRM to manage patient inquiries, appointments, follow-ups, and marketing leads. We're open to GoHighLevel, HubSpot, Zoho, or another suitable solution. We also want basic reporting to track new patients, bookings, missed appointments, and lead sources. 6. HIPAA Compliance Since we're a US healthcare provider, patient information must be handled securely. We need someone who understands HIPAA requirements, Business Associate Agreements (BAAs), secure integrations, data encryption, and appropriate access controls. Please explain how you would approach compliance and which tools you recommend. Required Experience ● Strong WordPress development experience. ● Experience with n8n, Make, or Zapier. ● CRM and API integrations. ● AI chatbot development using OpenAI, Claude, or similar APIs. ● SMS automation using Twilio or similar platforms. ● Understanding of HIPAA and secure patient data handling. ● Experience with appointment scheduling systems. Experience with dental or healthcare practices is a strong advantage. Deliverables ● Complete WordPress website with local SEO foundations. ● Appointment booking system for all 8 dentists. ● AI-powered website and SMS assistant. ● Automated patient reminders, follow-ups, and intake workflows. ● CRM setup and integrations. ● Secure system configuration, documentation, and staff training. Ongoing Work We're looking for a long-term development partner who can help maintain, improve, and expand the system as our practice grows. How to Apply Please include the following in your proposal: 1. Examples of WordPress websites you've built, preferably for healthcare or dental businesses. 2. Your experience with automation, AI chatbots, and CRM integrations. 3. How you would approach appointment scheduling across 8 dentists. 4. How you would ensure HIPAA compliance. 5. Your hourly rate and availability during US Central Time business hours. Start your proposal with the word "SMILE" so we know you've read the full description