Overnight On Call Website Responder, AWS (conditional on contract award, Europe based)

We are preparing a proposal for a U.S. public sector client that needs a highly available public website, hosted on AWS, with a one hour response to critical incidents around the clock. We are looking for a reliable responder in Europe to cover U.S. overnight hours, which fall in your morning and working day. This work is conditional on the contract being awarded to us. What you would do Be reachable during your assigned hours, roughly 6 AM to 3 PM Central European Time (5 AM to 2 PM UK), every day including weekends and holidays. Acknowledge PagerDuty alerts within 15 minutes. Confirm whether the site is actually down, check monitoring and AWS status, and follow a short written runbook: run prepared AWS Systems Manager commands (clear caches, switch on a maintenance or emergency page, restart services, mark an unhealthy server for automatic replacement). You will not change infrastructure or deploy code. Phone the lead engineer right away for anything the runbook does not fix, and record times and actions for the incident report. Expect only a few incidents a year; most weeks have none. Timeline and effort Starts after award, around mid 2027 at site launch, for a three year term with possible renewals. Paid as a monthly availability retainer plus an hourly rate for incident time. In your proposal, please state the monthly retainer you would need for this coverage and your hourly rate. You must Have at least two years of hands on experience operating websites or applications on AWS (EC2, load balancers, CloudWatch, Systems Manager) and basic Linux. Live and work in Europe, with a stable connection and a phone that can receive PagerDuty alerts. Accept that you will work through a restricted access role and a fixed connection we provide. You will never access client data, and all client data stays in the United States. Do the work yourself (no subcontracting) and sign a short letter of intent if selected before the proposal is submitted. Nice to have Experience with Drupal or PHP sites, nginx, or CloudFront. Prior on call or NOC experience with defined runbooks and escalation. About the engagement This work is conditional on the client awarding the contract to us. No hours, start date or payment are guaranteed before award and a signed agreement. If selected, we will ask for a short bio.