Boost Live-Chat Response Speed -- 2

I want to turn our live-chat channel into a real-time problem solver instead of a waiting room. Today the average first reply is hovering around the two-minute mark; my goal is to bring that under 30 seconds and keep follow-up exchanges equally swift without sacrificing accuracy or tone of voice... (Budget: $15 - $25 USD, Jobs: AI Chatbot Development, API Integration, Automation, Chat Operation, Chatbot Integration, Customer Experience, Customer Service, Zendesk)