Sales Operations / RevOps Engineer (Remote, High-Ticket Sales Team)

We run the sales team for a high-ticket financial-education company. The selling works, closers take warm, booked calls and close $15K–$25K offers. What's outgrown one person is the operation behind the selling: the reporting, the CRM, the dialers, and the automations that feed the team. I've been running all of it myself and I need to hand it off. This is the systems-and-numbers seat. You keep the machine running, keep the numbers honest, and fix things before they cost us a week of pipeline. You won't be on sales calls and you won't be coaching reps. We have closers and a coach for that. Your job is everything that has to work around them. I'm hiring one person who is genuinely hands-on: you can open the CRM workflow, the automation, the SQL, or the logs yourself and fix it. Not someone who files a ticket and waits. The machine you'd own Weekly sales scorecard. Every Monday the prior week gets reconciled — new clients, close rate, cash collected, refunds, show rate, average call score — pulled from the sales ledger, the CRM, and the call-scoring data, then published to the team sheet and posted to Slack. The hard part is keeping it honest: deals counted from real first-time sales (not loose CRM flags), close rate kept cohort-clean, cash measured as money that actually landed. Weekly constraint report. A trailing-8-week read of what's actually blocking growth — lead quality, show rate, close rate, or a specific rep — turned into two or three concrete actions. The automations. Scheduled jobs (Trigger.dev) and workflows (n8n) run the scorecard fill, health checks, lead routing, dialer dispatch, and webinar registration. When one breaks, you find it in the logs and fix it — usually same day. Dialer operations. A Vicidial predictive dialer (pacing, drop %, hopper levels, caller-ID rotation so no number gets burned) plus VAPI AI voice agents for outbound (regional number pools, double-dial logic, connect rates). You tune both for connect rate without wrecking reputation. Lead routing + CRM hygiene. GoHighLevel across several locations: qualification/BANT routing, calendar and tier routing, dedupe, custom-field backfills, stale-lead detection, and making sure no booked call ever slips through a broken automation. Reporting + data. SQL against our Supabase/Postgres warehouse and Metabase dashboards; reconciling payments across multiple processors so the cash number ties out. The glue. Keeping CRM ↔ dialer ↔ scorecard ↔ Slack ↔ webinar platform in sync, and writing the SOP for each thing you run so the system survives you (and me). What a typical week looks like Monday AM: scorecard publishes and the constraint report lands. You verify both, eyeball for anomalies, re-run the fill if a number looks off, and flag the week's bottleneck. Daily: scan the automation health checks in Slack. Green, move on. A warning means you're in the logs finding the failed run and re-firing it. Through the week: tune dialer pacing and CID rotation off the daily audits, watch VAPI connect rates, clean up routing and stale leads in the CRM, and reconcile any payment that didn't map cleanly. Ongoing: when we ship a new offer, calendar, or funnel, you wire the routing and reporting for it. You're a fit if you Have run sales operations or RevOps for a real sales team — not just "touched a CRM." Are hands-on in GoHighLevel: workflows, pipelines, calendars, custom fields, webhooks. (Or deep in a comparable CRM and fast to learn GHL.) Build and debug automations in n8n (or Make/Zapier) and can read/write enough JavaScript or Python to fix a broken node or a scheduled script. Bonus if you've used a code-based scheduler like Trigger.dev. Write SQL comfortably and have worked in Postgres/Supabase and a BI tool like Metabase. Have operated a dialer (Vicidial, or any predictive/power dialer), and ideally an AI voice agent (VAPI, Bland, Air, or similar). Live in Slack, Sheets, and the CRM, and find your own anomalies in the data instead of waiting to be told. Are reliable on a schedule — especially Monday mornings when the week's reporting lands — with solid overlap with US business hours. Bonus High-ticket, coaching, or finance vertical; attribution tooling (Hyros or similar); experience standing up a call-scoring/QA pipeline; Cloudinary or the Meta Graph API; comfort wiring up LLM/Claude-based automations. Compensation Contractor role — hourly or a monthly retainer depending on your availability and how much you take off my plate. There's room to grow into owning the full sales-ops function. Specifics shared with shortlisted candidates. To apply, send A 3-minute Loom walking through a sales-ops or RevOps system you built or rescued — the messier the rescue, the better. Show me the actual CRM, automation, or dashboard on screen, not slides. One automation you've built (n8n/Make/Zapier/scheduler) and what manual work it replaced. A SQL query or report you're proud of and the decision it drove. Your CRM stack experience — which systems, how deep — and your weekly availability in US time. No Loom, no review.