Custom Laravel CRM and Proposal Management System for Commercial Cleaning Company

Job title: Custom Laravel CRM and Proposal Management System for Australian Commercial Cleaning Company Job description: We are an established commercial cleaning company based in Melbourne, Australia, looking for an experienced developer to build the first stage of a custom CRM and proposal management system. This is not a basic contact database and we are not looking for a generic template with our logo added. The heart of the system is our sales and proposal workflow: Website enquiry → lead created in CRM → site walkthrough → notes and photos captured → pricing calculated → professional proposal created and sent → follow-up tracked → client accepts electronically → client becomes active We need a developer who understands business systems, can recommend practical improvements and will be honest about what can realistically be delivered. Stage 1 scope Stage 1 should include: Sales dashboard Lead and opportunity management Client and contact management Automatic website lead integration Walkthrough booking and notes Photo uploads Proposal creation and management Reusable proposal templates for different industries Ability to add, remove and reorder proposal sections Pricing calculator showing cleaner cost, client price, gross profit and margin Professional PDF proposal generation Electronic acceptance and signatures Proposal status tracking, including draft, sent, viewed, accepted and declined Follow-up reminders and activity history Conversion of an accepted proposal into an active client Basic administration functions Basic user roles and permissions Website lead integration Our new website will be the main source of inbound leads. Every website enquiry must automatically create a lead inside the CRM without manual data entry. The integration should capture where available: Client name Company name Phone number Email address Site address Type of cleaning required Preferred contact method Message or notes submitted through the website Date and time received Website form or landing page used Lead source Google Ads, Meta Ads or campaign tracking information UTM information The system should also: Notify the relevant ACS user when a new lead arrives Place the lead into the correct sales stage Allow follow-up tasks and reminders Reduce duplicate leads where possible Keep the original enquiry details and source history Allow different website forms to feed into the CRM Identify failed submissions or integration errors so leads are not lost Continue working if the website is updated later The proposal workflow The proposal workflow is the most important part of this project. We need to create a polished, professional and client-specific proposal within approximately 20 minutes after completing a site walkthrough. The proposal system should allow us to: Use templates for offices, warehouses, factories, gyms, schools, strata, medical sites and other industries Duplicate a previous proposal Add client-specific notes, photos, testimonials and case studies Add, remove and reorder proposal sections Preview the proposal before sending Generate a professional PDF Send the proposal electronically Track whether it has been sent, viewed, accepted or declined Collect electronic acceptance and signatures Convert an accepted proposal into an active client Technical requirements We currently prefer PHP and Laravel, but we are open to another suitable technology if you can clearly explain why it would be better. The successful developer must provide: Full source-code ownership upon final payment Code stored in an ACS-controlled private repository from the beginning Hosting and system accounts under ACS ownership Clean and documented code A secure and scalable database structure A system another competent developer can maintain later Testing and quality assurance before launch No compulsory monthly support agreement We may add further stages later, including worker onboarding, WHS inductions, training records, document management, cleaner portals and additional automation. Project delivery and staged access We do not want to wait until the final week to see the complete system for the first time. Please provide: Your total fixed price for Stage 1 Your expected completion time in weeks A clear milestone plan What will be completed in the first two weeks What will be completed in the first four weeks What will be completed by final delivery Which part of the system will be usable first When we can begin using that first working part Whether completed modules can be used while the remaining system is still being built How early data and work will move into the final system without duplication or loss How often you will provide live demonstrations and working updates Ideally, the first usable release should include: Website lead capture → sales pipeline → walkthrough management → proposal creation This is the revenue-producing part of the system and should be prioritised. When applying, please answer all of the following: 1. What is your full fixed price for Stage 1? 2. What is your expected completion time in weeks? 3. What will you deliver in the first two weeks? 4. What will you deliver in the first four weeks? 5. Which module will be usable first, and when can we begin using it? 6. Can we use completed parts of the system while you continue building the remaining parts? Please explain how this would work. 7. How often will you provide live demonstrations or working updates? 8. What technology would you use and why? 9. How will you connect our website enquiry forms to the CRM? 10. Will the integration use an API, webhook or another method? 11. Can you capture Google Ads, Meta Ads and UTM lead-source information? 12. How will failed website submissions or integration errors be identified? 13. Can the website integration be tested and made usable before the rest of the CRM is completed? 14. Please provide links, videos or demonstrations of two similar CRM, proposal or workflow systems you personally developed. 15. Clearly explain which parts of those systems you personally built. 16. Will you personally complete the work, or will any part be outsourced? 17. If you have a team, what role will each person have on our project? 18. What risks or technical challenges do you see in this project? 19. How will you test pricing calculations, PDF generation, electronic signatures, website integration, security and user permissions? 20. Confirm that ACS will own the full source code, database and all system accounts. 21. Confirm that the code will be stored in an ACS-controlled private repository from the start. 22. Confirm that hosting, domain, email services and third-party accounts will be registered under ACS ownership. 23. What warranty period is included after launch, and what does it cover? 24. What are the optional support costs after the warranty period? 25. Please provide one previous client reference, subject to their permission. Important Please provide a firm fixed price and a realistic completion timeline in your application. Applications that only provide an hourly rate, avoid stating a price, give generic answers or promise an unrealistic delivery time will not be considered. Please begin your application with the words: ACS Proposal System We will shortlist a small number of developers for a video meeting.