AI Chatbot & Customer Support Agent Development

I'm looking for an experienced developer to build an intelligent AI-powered customer support agent for my business. This agent will handle customer inquiries, provide instant responses, and intelligently route complex issues to my support team. Project Overview: I need a sophisticated AI agent that can understand customer questions, provide accurate responses based on my knowledge base, and seamlessly integrate with my existing systems. The agent should reduce manual support workload by 60-70% while maintaining high customer satisfaction. Key Requirements: Develop an AI chatbot/agent capable of understanding natural language customer inquiries Integrate with my existing CRM system (or help me choose the right platform) Create a knowledge base system where the agent learns from my company documentation Implement multi-channel support (website chat, email, potentially WhatsApp) Set up conversation logging and analytics dashboard Configure intelligent handoff to human agents when needed Ensure data security and compliance with privacy standards Technical Preferences: Experience with LLM APIs (OpenAI, Claude, or similar) Proficiency in automation platforms (Make.com, Zapier, n8n) OR custom backend development CRM integration experience (HubSpot, Salesforce, Pipedrive, or similar) Database design and API development skills Deliverables: Fully functional AI agent deployed and tested Admin dashboard for managing responses and knowledge base Integration documentation and setup guide Training session on managing and optimizing the agent 30-day support period with optimization recommendations Budget Range: $2,000 - $8,000 (depending on complexity) Timeline: 3-6 weeks Screening Questions: What's your experience with AI/LLM integration projects? Please share 2-3 examples. Which CRM platforms have you integrated with before? How would you approach building a knowledge base system for the AI agent? What's your experience with multi-channel deployment? Can you provide references from previous automation projects?