IT Support service desk Coaching

I’m getting ready for a 1st- and 2nd-line support role and I’d like a seasoned service-desk engineer to walk me through everything that happens on the job and at the interview table. My goal is to understand... (Budget: $30 - $40 USD, Jobs: Active Directory, Customer Service, Documentation, ITIL, ServiceNow, TeamViewer, Technical Documentation, Technical Support, Technical Writing, Troubleshooting)