Improve Customer Interaction Platform

My goal is to make it easier and more enjoyable for customers to interact with my business online. I’m open-minded about whether that comes in the form of a streamlined website module, a dedicated mobile feature, or another smart solution—as long as it measurably improves the customer experience... (Budget: $15 - $25 USD, Jobs: Analytics, Customer Experience, Mobile App Development, Prototyping, User Experience Research, User Interface / IA, User Story Writing, Web Development)