Help Desk Setup Strategy

I’m looking for an expert who can analyse our current “one-inbox” chaos and design a clearer, cloud-based help desk workflow. We send offers from a single address and every reply lands in the same mailbox, so messages get buried and ownership is fuzzy... (Budget: $10 - $30 USD, Jobs: Analytics, Automation, Cloud Computing, Customer Support, Documentation, Helpdesk, Project Management, Technical Support)