Zoom Contact Center Expert

We are seeking an expert to assist with following Zoom Contact Center issues: Issue: Call Transfer During Agent States We are currently unable to transfer a call to another agent unless they are in the IDLE (Ready) state. This creates an issue because, by the time the receiving agent changes to IDLE, they are often presented with a new inbound IVR call before the transfer can be completed. As a result, the transfer fails, and we are forced to arrange a callback with the customer instead of completing a warm transfer. It would be beneficial if agents in After Call Work (Wrap-Up) or other non-ready states could still be selected to receive transferred calls without first having to move to the IDLE state. This would improve the customer experience, reduce unnecessary callbacks, and make the call transfer process more efficient.