CRM Support Knowledge Base

I’m rolling out a new customer-centric CRM and the very first pillar I need in place is a solid, easy-to-navigate knowledge base for our support team and end-users. Sales tracking and full-scale marketing automation can wait; right now the spotlight is on customer support service... (Budget: ₹1500 - ₹12500 INR, Jobs: Content Management System (CMS), CRM, Customer Support, HTML, PHP, Salesforce.com, Technical Writing, Website Design)