Technical Solutions Manager

We are looking for a highly technical Technical Solutions Manager to lead software implementations, manage technical projects, and drive operational excellence across multiple SaaS products. This role bridges the gap between Engineering, Product, Customer Success, and clients to ensure successful delivery, integration, and adoption of technology solutions. The ideal candidate is technically proficient, understands APIs, databases, integrations, and software development workflows, and can effectively communicate with both developers and non-technical stakeholders. You will oversee client implementations, coordinate feature development, troubleshoot technical issues, and identify opportunities for automation and process improvement. Key Responsibilities Technical Project Management Own the planning, execution, and delivery of multiple technical projects simultaneously. Coordinate work across Engineering, QA, Product, Customer Success, and Operations teams. Define project scope, timelines, priorities, risks, and deliverables. Track project progress and communicate updates to internal stakeholders. Manage dependencies, identify blockers, and proactively drive resolutions. Ensure all deliverables meet quality standards before release. Maintain detailed project documentation and implementation records. Client Implementations & Technical Solutions Lead end-to-end implementation of software solutions for new and existing clients. Configure SaaS platforms based on client requirements. Coordinate platform integrations with CRM systems, websites, advertising platforms, communication tools, and other third-party applications. Validate implementation accuracy and ensure successful client onboarding. Create and maintain implementation documentation and technical configuration guides. API Integrations & Technical Operations Work with REST APIs, webhooks, JSON payloads, and third-party integrations. Troubleshoot API, integration, and data synchronization issues. Understand relational databases and assist with data validation, troubleshooting, and reporting. Work alongside developers to investigate technical issues and recommend solutions. Coordinate deployment activities and production releases. Monitor system performance and identify opportunities for automation and optimization. Product & Engineering Collaboration Translate business requirements into clear technical requirements for development teams. Collaborate with engineers to define feature scope, implementation approach, and release timelines. Review technical documentation and participate in solution design discussions. Prioritize enhancement requests, bug fixes, and technical improvements. Coordinate QA testing and validate feature releases before production deployment. Customer Success & Product Adoption Partner with Customer Success teams to ensure successful product implementation and adoption. Participate in client meetings, technical discovery sessions, and solution presentations. Gather client feedback and convert business needs into actionable product enhancements. Track implementation progress and customer adoption metrics. Ensure a seamless customer experience throughout onboarding and ongoing support. Process Improvement & Automation Identify manual workflows that can be automated. Design scalable implementation and operational processes. Improve internal documentation, technical standards, and implementation procedures. Recommend tools and technologies that increase team efficiency. Continuously optimize workflows across Product, Engineering, and Operations. Required Qualifications 3+ years of experience in Technical Project Management, Technical Solutions, Implementation Management, or a similar role. Strong understanding of REST APIs, webhooks, JSON, and system integrations. Working knowledge of SQL databases and relational data structures. Basic programming knowledge in JavaScript, Python, PHP, or another modern language. Experience troubleshooting technical issues involving APIs, integrations, and databases. Experience working with SaaS applications and cloud-based software platforms. Familiarity with software development lifecycles (SDLC) and Agile methodologies. Experience using project management tools such as Asana, Jira, ClickUp, Monday.com, or similar. Excellent analytical, organizational, and communication skills. Ability to manage multiple priorities in a fast-paced environment. Preferred Qualifications Experience with CRM platforms and marketing technology. Experience using API testing tools such as Postman or Insomnia. Familiarity with Git and version control workflows. Understanding of cloud platforms and modern web technologies. Experience working closely with software engineering teams. Knowledge of AI tools and workflow automation platforms is a plus. Technical Skills REST APIs Webhooks JSON SQL Databases Software Integrations JavaScript, Python, or PHP (basic proficiency) API Testing (Postman or similar) Git SaaS Platforms Agile / Scrum Project Management Technical Documentation Business Process Automation Data Analysis & Troubleshooting What Success Looks Like Technical projects are delivered on time and within scope. Client implementations are completed efficiently with minimal issues. API integrations and system configurations operate reliably. Engineering and business teams collaborate effectively. Product adoption and customer satisfaction continue to improve. Operational processes become increasingly automated and scalable. Technical documentation remains accurate, organized, and up to date. Join us as a Technical Solutions Manager where your expertise will shape innovative solutions that empower our clients’ success!