AI-Powered Customer Support & Operations Portal

Build a full-stack customer support and operations portal that allows teams to manage customers, support tickets, internal notes, knowledge-base articles, and operational reporting from one platform. The application should include a responsive Next.js/React frontend, Node.js/Express backend, PostgreSQL database, secure authentication and role-based access. It should also integrate the OpenAI API for ticket summarization, AI-assisted response generation, and extracting key information from customer enquiries. The project should be developed with a clean, modular architecture and be ready for Docker-based deployment.