Technical Account Manager – AI Automation & Software Delivery

Remote | Long-term engagement | UK working hours About Opten Group Opten Group is a UK-based AI implementation company specialising in bespoke AI software, workflow automation and system integrations. We develop and manage solutions that connect existing business systems, automate operational processes and improve efficiency for our clients. As our client base grows, we’re looking for a Technical Account Manager to join our team on a long-term basis, working directly with our founders, clients and external development engineers. About the Role We need someone who combines excellent client communication skills with a strong technical understanding of software development, APIs, cloud infrastructure and AI automation. You’ll act as the main technical point of contact between Opten, our clients and our development team. Your role will involve managing day-to-day client requirements, attending meetings, helping scope new functionality, coordinating development work and ensuring technical issues are investigated and resolved efficiently. You’ll also provide practical technical support to our lead developer, including troubleshooting, testing and smaller development tasks where appropriate. This is not a sales role, traditional project management position or full-time developer role. We’re looking for somebody who can bridge the gap between clients and engineering while taking ownership of technical delivery. Key Responsibilities Client Management & Communication * Act as a primary technical contact for existing clients. * Attend client meetings, understand requirements and provide clear technical updates. * Explain technical issues, solutions and delivery timescales in straightforward business language. * Manage client expectations, priorities and outstanding requests. * Build strong relationships and maintain confidence in our delivery. Technical Scoping & Delivery * Translate business requirements into clear technical specifications for developers. * Assess feasibility, dependencies and approximate development effort. * Coordinate work with our existing development engineer. * Maintain visibility of development progress, outstanding actions and testing. * Support the scoping and implementation of new client projects. Technical Support & Troubleshooting * Investigate application errors, integration failures and issues affecting live client workflows. * Understand API requests, responses, logs and application behaviour. * Assist with monitoring and troubleshooting cloud-hosted applications, particularly AWS. * Conduct functional testing and validate changes before client handover. * Resolve straightforward technical issues independently where possible. * Assist with smaller code changes or development tasks when required. Essential Requirements * Excellent spoken and written English is mandatory. You must be fully comfortable leading meetings with UK clients, discussing technical requirements and producing professional written updates. * Previous experience in a Technical Account Manager, Technical Consultant, Technical Delivery Manager, Solutions Engineer or similar client-facing technical role. * Strong understanding of software applications, backend systems, APIs and cloud infrastructure. * Practical experience troubleshooting software or integration issues. * Experience working with software developers and translating client requirements into actionable technical tasks. * Understanding of AWS or comparable cloud hosting environments. * Ability to work independently, prioritise competing requests and take ownership of issues through to resolution. * Availability during UK business hours. Desirable Technical Experience * Experience with Python, JavaScript or TypeScript, with the ability to understand existing code and make smaller changes. * AI/LLM integrations and workflow automation. * REST APIs, webhooks and third-party system integrations. * Microsoft Graph API, Outlook integrations and CRM systems. * SFTP, document processing and data extraction. * Git, application logs, databases and deployment processes. We don’t expect you to be an expert in every technology, but you must be technically capable enough to investigate problems and work effectively alongside experienced software engineers. The Ideal Candidate We’re looking for someone who is technically confident, organised, proactive and particularly strong at communicating with clients. For example, if a client reports that an automation is updating records incorrectly, you should be able to understand the issue, investigate the technical cause, communicate the next steps, coordinate a fix with the developer where necessary and ensure the resolution is properly tested. You should be comfortable taking responsibility for an issue from the initial client conversation through to resolution. Working Arrangements * Fully remote, long-term position. * Initially part-time, with the potential to increase hours. * Must have regular availability during UK working hours. * Direct collaboration with Opten’s founders and existing developers. * Individual freelancers only, no agencies. How to Apply Please provide: 1. A brief summary of your experience managing technical client relationships and software delivery. 2. An example of a technical issue you’ve personally investigated and helped resolve. 3. Details of your experience with APIs, AWS, software integrations and development teams. 4. Your availability and proposed hourly rate. 5. A short video introduction in English (approximately 1–2 minutes) explaining your relevant experience and how you would approach managing technical requests from clients. Strong English communication skills and the ability to confidently lead client discussions are essential for this position. We’re looking for someone interested in becoming a dependable, long-term part of Opten’s technical delivery team.