OnBase Cloud Login Issue Fix

Our Hyland OnBase Cloud instance has suddenly locked out users—no one can log in or open stored documents. I’ve confirmed that credentials are valid and network connectivity is fine, so the problem sits somewhere inside OnBase itself (authentication service, licensing, or database connection)... (Budget: $750 - $1500 USD, Jobs: Active Directory, C# Programming, Cloud Computing, Database Administration, PHP, Software Architecture, SQL, Windows Server)