Virtual Assistant for Short Term Rental Cleaning Company

Virtual Operations Assistant — Short-Term Rental Cleaning Company We are looking for a highly organized, proactive Virtual Operations Assistant to help manage the day-to-day operations of a growing short-term rental cleaning company. This is not a basic administrative or data-entry position. We need someone who can take ownership, stay ahead of problems, communicate clearly, and help make sure our cleaning operations run smoothly every day. What I Need From You I need someone who can: * Monitor our daily turnover schedule and make sure every cleaning is properly assigned and confirmed. * Communicate with cleaners throughout the day and follow up when updates, photos, or confirmations are missing. * Quickly address cleaner call-outs, delays, missed cleanings, and scheduling conflicts. * Make sure cleaners have the correct property instructions, access information, and special requests. * Monitor cleaning progress and identify potential issues before they become guest or client problems. * Coordinate with our quality control team and make sure reported issues are followed through to completion. * Keep our property information, cleaner information, checklists, and operational records organized and up to date. * Assist with onboarding new cleaners and making sure they complete all required steps. * Communicate professionally with clients when needed and escalate important issues appropriately. * Help improve our systems and processes as the company continues to grow. * Be comfortable learning and working inside multiple software platforms. The Type of Person I’m Looking For You should be someone who is: Proactive: You don’t wait for me to tell you something is wrong. You notice it and take action. Reliable: If you’re responsible for something, I need to know it will actually get done. Fast and responsive: Cleaning operations move quickly, so communication is extremely important. Detail-oriented: Small mistakes can create major problems with short-term rental turnovers. Independent: I want someone who can eventually manage their responsibilities without constant supervision. A strong communicator: You must be comfortable communicating professionally with cleaners, clients, and our internal team. Tech-savvy: You should be comfortable learning new software and working across multiple platforms. Previous experience with virtual assistance, operations coordination, short-term rentals, Airbnb/Guesty, cleaning companies, property management, or similar operations-based businesses is strongly preferred. Most Important I am looking for someone who wants to become a valuable part of the company, not someone who is simply looking for tasks to complete. As we grow, I want this person to grow with us and take on more responsibility. If you are someone who is organized, resourceful, proactive, and comfortable taking ownership, I would love to hear from you.