Phone Room / Marketing Manager – Appointment Setting & Customer Follow-Up

ASN is looking for a reliable, confident, and highly organized Phone Room / Marketing Manager to serve as an important point of contact for prospective customers. This role is focused on professional phone communication, appointment scheduling, consistent follow-up, and accurate recordkeeping. The right person is comfortable speaking with people by phone, knows how to keep a conversation moving toward a scheduled appointment, and understands that strong follow-up is essential. You will help ensure that prospects receive timely communication, appointments are properly confirmed, no-shows are re-engaged, and every interaction is documented clearly. Core Responsibilities- Inbound customer calls Answer calls from customers responding to ASN’s marketing, greet each caller professionally, listen carefully, and provide appropriate next steps. Appointment scheduling Schedule appointments accurately, communicate the confirmed date and time clearly, and make sure callers understand what happens next. Appointment confirmations Contact scheduled customers to confirm their appointments and help reduce missed meetings. No-show follow-up Reach out to customers who miss a scheduled appointment, document the outcome, and assist with rescheduling when appropriate. Accurate data entry Enter timely, clear, and complete notes after every call, appointment update, and follow-up so the team has an accurate record of each customer interaction. Lead and appointment organization Keep customer communication, appointment status, and required next steps organized and up to date. What We’re Looking For- We are looking for a strong communicator who can make inbound callers feel heard, understood, and confident about their next step. You should be comfortable answering phones throughout the day, managing multiple customer follow-ups, and documenting each interaction accurately. Previous experience in inbound customer service, receptionist work, call centers, appointment setting, scheduling, sales support, or customer-record documentation is preferred. The best candidate will be reliable, coachable, organized, and able to follow established processes consistently. How to Apply- Please submit a short introduction explaining why you are a fit for this inbound customer-call and appointment-management role. In your proposal, please answer the following questions: 1. What experience do you have answering inbound customer calls or managing a high volume of customer communications? 2. What experience do you have scheduling and confirming appointments? 3. How do you handle a customer who misses an appointment or needs to reschedule? 4. What systems have you used to enter customer notes, manage follow-ups, or keep appointment records organized? 5. What days and hours are you available to work? We are seeking a long-term team member who will represent ASN professionally, stay on top of every appointment, and ensure that customers who reach out receive a prompt and organized response.