AI Email Classification & Auto-Routing System with OpenAI

Need help with a small but important automation project. Every day our support inbox receives hundreds of emails, and our team spends too much time sorting them before anyone can actually respond. I'd like to automate that process. The system should: Read incoming emails. Categorize them using OpenAI. Identify urgency and department. Forward each email to the correct team. Keep a record of every routing decision. Accuracy is more important than speed. If the AI isn't confident about a message, it should flag it for manual review instead of making the wrong decision. This isn't a long-term engagement, but if the project goes well, there are several other automation ideas waiting in our backlog. When you apply, tell me how you would handle ambiguous emails that could belong to more than one category. I'm interested in your thought process as much as your technical skills.