Freelancer Address Verification Guidance

I’m stuck at the Proof of Address stage on Freelancer.com here in Tanzania. Even though my recent bank statement (showing my full name, complete residential address, bank name, and a date well within the last three months) seems to tick every box, the system keeps rejecting it... (Budget: $10 - $30 USD, Jobs: Account Management, Compliance, Consulting, Customer Experience, Customer Support, Documentation, Technical Support)