Hotel Online Booking System

Objectives • Increase direct bookings through the hotel website • Reduce reliance on third-party booking platforms • Prevent double-bookings through real-time inventory control • Reduce manual work and reservation errors • Give hotel staff full operational control • Create a scalable foundation for future integrations Scope of Work Guest Booking Experience • Search by check-in date, check-out date, guest count, and room type • View real-time room availability • Explore room photos, amenities, occupancy limits, pricing, and policies • Complete the full booking and payment process • Receive automated confirmation and reminder emails • Modify or cancel bookings based on configured policies • Use a mobile-responsive experience aligned with the existing website • English and Arabic support, including right-to-left layouts, if required • Produce the same user experience as the current standard experience across multiple big players in the industry Hotel Management Dashboard • Manage room types, inventory, photos, amenities, and unit counts • Configure base rates, seasonal pricing, weekend rates, promotions, and stay rules • Block dates and create maintenance holds • Configure overbooking buffers • View, search, edit, cancel, and manage reservations • Check guests in and out • Process full and partial refunds • Track occupancy, revenue, and booking sources • Manage access for admins, managers, and front-desk staff Payment Integration • Integrate an approved Saudi-compatible payment gateway • Support full payment, deposits, and pay-at-hotel bookings • Use tokenized payment processing • Keep card details outside the hotels and servers • Support full and partial refunds from the dashboard • Store transaction status and history against each reservation The payment provider will be confirmed after reviewing bank compatibility, Mada and Apple Pay requirements, 3D Secure support, refund APIs, settlement terms, and onboarding requirements. Existing Website Integration • Embed the booking experience into the current website • Match the existing brand, design, and navigation • Connect with an existing customer account system where compatible APIs are available